> For the complete documentation index, see [llms.txt](https://v5docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://v5docs.keyfax.biz/welcome.md).

# Welcome to Keyfax V5

The web-based release of Keyfax — the same scripts, on every channel.

Keyfax V5 runs the diagnostic scripts you already know, in a browser, across every channel your customers use: the web, messaging apps, and the telephone.

<figure><img src="https://3097272097-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHqTPA8Tw9bINCZDMuOyi%2Fuploads%2Fgit-blob-82edc8f9248854aae1070c6c9a8c2e89ff8b49f7%2Fworkbench.png?alt=media" alt="The Keyfax Administration Tool"><figcaption><p>The Administration Tool, editing a repairs script</p></figcaption></figure>

These pages cover the Administration Tool, the scripts and data behind a conversation, and the channels a conversation can arrive on.

## Start here

* **New to Keyfax V5?** Read [Getting started](/getting-started.md).
* **Coming from Keyfax 4.x?** Everything you configured before is still here, in a new place — see [Finding your way around](/getting-started/finding-your-way-around.md).
* **Looking after scripts day to day?** Go straight to [Scripts](/scripts.md).

## What your organisation has

Keyfax V5 is licensed in areas, and the Administration Tool shows only the ones you hold:

* **Keyfax Core** — the scripting platform everything else is built on. Always on.
* **Chat Bot** — written conversations, on the web and in messaging apps.
* **Telephony** — spoken conversations. Needs Chat Bot, because a voice bot is a textual bot that speaks.

If a page here describes something you cannot find, that area is probably not enabled for your organisation.