> For the complete documentation index, see [llms.txt](https://v5docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://v5docs.keyfax.biz/configuration.md).

# Configuration

Settings that shape how conversations behave, rather than what they say.

**In this section**

* Chat Bots — the settings behind your conversational channels
* Conversation phrases — the words Keyfax uses around your script
* To do — what Keyfax has noticed about your scripts
* Settings — system settings, and who can change each one

What you see under Configuration depends on the areas your organisation has. A setting described here that you cannot find is usually one that belongs to an area you have not licensed.