> For the complete documentation index, see [llms.txt](https://v5docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://v5docs.keyfax.biz/conversations/keynect-video.md).

# KeyNect video

A video call with the customer, so an advisor can see the problem rather than ask about it.

**This page will cover**

* Starting a video call from a conversation
* What the customer needs
* Capturing photographs and recordings, and where they are kept
* Attaching what you captured to the job