> For the complete documentation index, see [llms.txt](https://v5docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://v5docs.keyfax.biz/conversations/voice-calls.md).

# Voice calls

Keyfax answering the telephone: triaging the caller by speech and guiding them through the same scripts.

**This page will cover**

* What a caller hears, and how a script is spoken
* Recognising what a caller says, including numbers and addresses
* Transferring to a person, and what they are told on arrival
* Callbacks, when nobody is available
* Call recording

Voice calls need the Telephony area, which in turn needs Chat Bot.