> For the complete documentation index, see [llms.txt](https://v5docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://v5docs.keyfax.biz/monitoring/call-counts.md).

# Call counts

How many conversations arrived, where they came from, and how many ended up with a person.

<figure><img src="/files/dmF094yuoZJNYXOGoXae" alt="The Call counts page"><figcaption><p>Conversation counts by channel and period</p></figcaption></figure>

The number worth watching is not the total but the proportion **transferred**. A conversational channel exists to resolve things without a person; the transfer rate is the honest measure of whether it is, and a rate that climbs after a script change is the clearest signal that the change did not work.

Read it alongside the reports rather than on its own — counts tell you that something changed, not what.