> For the complete documentation index, see [llms.txt](https://v5docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://v5docs.keyfax.biz/scripts/categories-and-topics.md).

# Categories and topics

Categories are the choices a customer is offered. Topics are the diagnostics behind them. Together they are the shape of the conversation.

**This page will cover**

* Adding, renaming and reordering categories
* Category properties, including how a category is matched from what someone types or says
* Adding topics, and moving one between categories
* Topic properties
* Self-service categories, and hiding a category from one channel