> For the complete documentation index, see [llms.txt](https://v5docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://v5docs.keyfax.biz/scripts/system-actions/hand-off-to-a-human.md).

# Hand off to a human

**Badge: `HAND`**

Stops the automated conversation and passes it to a person — a transfer on the telephone, a live advisor in chat.

<figure><img src="/files/plkVAyoJwdipnGIDyJbc" alt="A hand off to a human system action open in the editor"><figcaption><p>A hand-off step and its settings</p></figcaption></figure>

## Getting a hand-off right

**Where it goes.** A hand-off that reaches the wrong team is worse than none, because the caller has already spent time explaining.

**What the person receives.** They should arrive knowing what has been established so far. Being asked the same questions over again is the most common complaint about automated triage.

**What happens when nobody is there.** Out of hours, or when everyone is busy, the script still needs an ending — a callback, a message, or an honest statement of when someone will be in touch.