> For the complete documentation index, see [llms.txt](https://v5docs.keyfax.biz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://v5docs.keyfax.biz/testing/test-chat.md).

# Test Chat

Holds a written conversation with your own scripts, in the Administration Tool, so you can see how the chat bot behaves before anybody outside does.

<figure><img src="/files/PnjEaSc5MtYyMXjFPP7S" alt="The Test Chat page"><figcaption><p>Test Chat, with the reasoning rail on the right</p></figcaption></figure>

## What to try

**Type a problem rather than choosing from a menu.** That is how customers actually arrive, and it exercises the routing that decides which script should handle them.

**Ask something off-topic part-way through.** A side question is the hardest thing for a scripted conversation to survive, and the one most likely to be tried in the wild.

**Say something ambiguous.** It is worth knowing what the assistant does when it is not sure, because it will happen.

## Why it chose that

The rail on the right explains each automatic choice as it is made: which script was selected and on what, which category or answer was matched, and why a picture was shown.

It is the most useful part of this page. When a conversation goes somewhere unexpected, the rail usually tells you whether the problem is the script, the keywords, or the question wording — without you having to guess.